Shipping is via USPS or UPS Ground. Delivery times will vary based on size and weight of product; generally 5 – 8 business days, depending on your distance from NY. Expedited shipping is available for a fee. Please contact us by email at firstname.lastname@example.org for inquiries.
Additional shipping costs may apply to certain items due to weight or size.
Shipping costs to destinations outside the U.S. will be assessed before the sale is charged to your credit card or before shipping. Please inquire by email for final cost.
FOR CUSTOMS ORDERS AND OUT OF STOCK ITEMS:
The lead time if not in stock is about 3 to 4 weeks for the Moons, the seashells and center pieces collections .
The lead time for the art pieces, paintings, ToyBox, furniture , customs orders and installations is 8 to12 weeks . All productions are handmade in the states, mostly in NYC. All customer orders require 50% deposit and balance before shipping. The shipping charges on customs orders and oversized items will be calculated separately before shipping. There are no returns accepted on customs orders.
RETURNS & EXCHANGES:
We are confident the quality of our merchandise will meet, if not exceed your expectations. If for any reason you are not completely satisfied, you may exchange or replace your purchased item. All returns must be made within 30 days of purchase. Shipping returns will be at the expense of the purchaser and must include the appropriate shipping insurance for the value of the item. Shipping and handling charges are nonrefundable. If a product is received damaged or defective, its replacement will be shipped free of charge.
Please note: customized, sale, & discounted items are not returnable. Special order items are not returnable.
RETURNS & EXCHANGES BY MAIL:
Email the office at email@example.com and request a Return Authorization (R.A.) number. For your protection, retain a copy of the original receipt. Pack the merchandise using the original shipping box or container. Enclose the original merchandise receipt in the shipment with your request of exchange, or replacement and note the RA number on the exterior of the box. Appropriate shipping insurance must be included to equate the value of the item.
Ship Exchanges to:
Valerie Carmet Studio Attn : returns department 19 Hudson street suite #404 New york NY 10013
DAMAGED OR DEFECTIVE ITEMS:
Every item is carefully inspected before being packed and shipped to you. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacture, please contact us at 917-6899493 or email us at firstname.lastname@example.org within 2 days of the receipt of your order to make arrangements for the return of the damaged item(s). Please keep the original box and packing material with the damaged item in the event that the shipper needs to pick up the box for inspection and send us by email pictures of the defective piece. Upon receiving your return, your merchandise will be inspected and we will contact you to arrange the shipment of replacement item(s).
We have done our best to display as accurately as possible the colors of the products shown on the Site. All monitors portray color in different lights. Because of this, we cannot guarantee that the products that you order will be an exact color representation from what you view on the Valerie Carmet website.
- Valerie Carmet is serious about protecting your credit card, personal data and your PC.
- We guarantee that every transaction you make at Valerie Carmet website will be 100% safe because we use the highest levels of SSL (Secure Sockets Layer) available. This ensures that all information you send to us via the World Wide Web will be encrypted.
- Valerie Carmet does not sell or give away your personal information, including your email address, to anyone for any purpose.
- Valerie Carmet will never ask you to email us your credit card information. We will call and speak with you directly for any sensitive information. NEVER send it to us via email!
- Wholesale Discounts – Wholesale accounts are determined on a case by case basis and require order minimums. All Wholesale customers are required to have a Federal Tax ID number and State reseller’s number.
We try to be as accurate as possible. However, the information on the web site may contain typographical errors or inaccuracies, may not be complete or current and does not warrant that product descriptions or other content of the Site is accurate. We, therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Such errors, inaccuracies or omissions may relate to product description and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase because you feel the product is not what was described, your sole remedy is exchanging it with the original packing receipt. Please see our Return Policy.
DISCLAIMER/WARRANTIES & LIABILITY:
This Site and the materials and products in this Site are provided “as is” and “as available” and without warranties of any kind, whether expressed or implied, as to the operation of this site or the information. To the fullest extend permissible by applicable law, Valerie Carmet disclaims warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Valerie Carmet does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, or that this site or the server that makes the site available are free of viruses or other harmful components. Valerie Carmet website does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you. You expressly agree that your use of this site is at your sole risk.
Valerie Carmet website shall not be liable for any special or consequential damages that arise from the use of, or the inability to use this site. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.